About Zain Sudan:
The country’s leading operator was established in 1997 and today serves More than 16 million customers as of 31 August 2020, reflecting a market share of more than 48%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population with 2G, 3G and LTE sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit www.sd.zain.com
1.VAS & Digital Content Team Leader
Job Description
- Department/Section: Digital Services
- Job Title: VAS & Digital Content Team Leader
- Reports to:Digital Content Manager
- Vacancy Type:Full Time Employee
Job Purpose:
To be fully accountable for maximizing the revenue potential of a delegated portfolio of existing ZAIN VAS & Digital Content products/services and to develop profitable new products/services from concept through to product launch & Postlaunch. Plan/Develop and Manage ideas for new VAS & Digital Content services. It also involves maintaining a healthy balance between exiting products and new upcoming ones and assist in driving big VAS & Digital revenue market share.
Key accountabilities and Tasks:
- Participate in Planning, Rollout and Managing product and services (based on IVR, PSMS, Digital Content based services. etc) with annual and long-term marketing strategy that should deliver business objectives in terms of revenue, unique users, differentiation, unique selling points and competitive edge.
- Summarize VAS & Digital Content data analysis into actionable reports and present results.
- Use Market research to understand price elasticity of products within targeted segments.
- Participate in Defining Prices and the targeted segment for VAS & Digital Content services and recommend on how to penetrate the market and the mean of communication channels
- Use Market research/ KPIs and adhoc reports to understand price elasticity of VAS & Digital Content products within target segments and come up with targeted promotions/offers.
- Provide detailed monthly revenue analysis and reports for the VAS & Digital Content services.
- Manage Vendors/Partners to complete projects on time and within budget and coordinate/drive all strategic initiatives.
- Monitor market for the latest development in technology, competition, consumer usage and uptake trends, regulatory changes, etc. and identify the impact and/or application of such development on product strategy.
- Analyze all sources of data to identify customer needs, requirements and behavior which can be translated into profitable business opportunities i.e. VAS & Digital Content Services
- Propose & drive a comprehensive plan for the all segments focusing on customer growth, revenue and ARPU stimulation. Actively capture & develop ideas for new propositions &/or products that satisfy all segment needs
- Pull together the requirements identified during the requirements capture process and obtain stakeholder and management approval to the intended Service Proposal / Scope of Work.
- Evaluate New Content Partners Proposals Based on Zain Selection Criteria & Provide All Required Support That will Support New Partners Based on the Designed Process & Procedures that will Facilitate Business Environmental Flow.
- Work Closely with Engineering, IT, Finance, Customer Care & Sales departments in the performance of a full feasibility study in order to define and communicate the methodology by which the agreed functional requirements shall be delivered.
- Responsible for the security, Confidentiality & Integrity, of all information assets within his/her responsibilities in accordance with the company’s Information Security Policies
- Responsibility of designing development plan for his/her team per quarter
- Provide properly assessed awareness and communication requirements and then work with communication team, direct and indirect channels to ensure such requirements are met on time.
- Undertake other relevant duties/responsibilities as delegated by line manager.
- Train team on all above tasks
Typical Performance Measures:
- Customer Satisfaction
- Customer Retention
- Market Penetration
- Successful Entry into New Markets
- Success of Product Launches – Achievement of Target Sales Projections
- Minimising Customer “Churn”
- Enhancement of ZAIN company image and reputation within the market
Dimensions:
- Responsible for management of third-party market research suppliers/contracts
- Team Leader Marketing role – needs 4 years relevant experience
- Has responsibility for at least 1 major product and multiple sub-products/value added services
- Contribution to development of Annual Marketing Plan and development of marketing strategies, policies and processes
What Do You Need to Qualify?
Qualifications/Experience:
- Educated to Degree level
- Relevant professional Marketing/Business qualification essential
- Previous experience of Product Manager role in a private sector organisation essential
- International management experience preferred
- Should have previous strong track record of success in major new product launches
- Ability to speak and write Arabic and English essential
Key Behaviours for Success:
- Commercial Awareness
- Customer Orientation
- Creativity
- Analytical Thinking and Problem Solving
- Forward Planning
- Concern for Impact
- Empathy
- Being Collaborative/Team-Working
- Confidence
- Analytical thinking (Great synthesizers/ Decision Making)
- Drive for results
Knowledge:
- In-depth understanding of all elements of Product Life-Cycle Management and the Marketing Mix
- Good understanding of the Sudan market and ZAIN business strategy, goals and competitive environment
- In-depth knowledge of current best practice market research methods and approaches
- Relevant IT understanding
- In-depth Mobile Telecommunications product knowledge
Skills:
- Negotiation/contract management of external suppliers
- Highly developed communication and reporting skills (verbal and written)
- Planning and organising skills
- Highly developed skills in use of relevant IT packages including Excel. Word, PowerPoint etc.
- Design skills in research and evaluation
- Influencing Skills
- Excellent presentation skills
- Analytical Thinking and Problem Solving
- Investigative/Diagnostics approaches
- Concern for Standards/Efficiency
Job Expires:27-Oct-2022
2.Data Science Team leader
Job Description
- Department/Section: Big Data and Analytics/Data Science
- Job Title:Data Science Team Leader
- Reports to:Data Analytics Manager
- Vacancy Type:Full Time Employee
Job Purpose:
Accountable to use data science methods to solve business challenges. Seeking new opportunities along the way by applying state-of-the-art data science tools, and modelling techniques to interpret, make inferences, predictions, and offer recommendations based on insights from the data and business owners’ requirements.
Key Tasks/Accountabilities:
- Lead the data science team to develop data science use cases that assist the decision makers to take the right decision.
- Work closely with business teams to get new insights that help in making the right business decisions.
- Set a clear goals and questions, so you can apply different data mining algorithms like customer segmentation and churn prediction.
- Collaborate with Analytics team to ensure the integrity and availability of required data, with the right definitions and optimum structure, to be suitable for building all types of data models.
- Manage the development of data mining platform that assist the data scientist to create data science models easily.
- Prepare and maintain robust processes for developing data mining models.
- Develop the required data science models and business insight reports as required by the business.
- Make a presentation and sessions to the promising data models for different users to ensure the delivery of goals and ideas in a professional way
Typical Performance Measures:
- Effective Team lead
- The value from the data science uses cases.
- Quality of relationships with internal customers/peers/vendor support.
- Effectiveness of issue resolution/decision making/change control and risk management
- Delivery of outcomes to agreed quality standards and deadlines
- Adaptability of work plans/resources in response to change
- Consistency and Quality of providing solutions through models.
- Responsible for company data assets.
Dimensions:
- Reports to Analytics Manager.
- Responsible for company job related assets.
- Adhering to the standard Processes.
What Do You Need to Qualify?
Qualifications/Experience:
- BSC in Computer/IT or Computer science or Statistic.
- At least 3 years’ experience in data science in telecom.
- Professional knowledge and high experience in machine learning concepts and tools.
- Previous experience in SQL, RDBM, Big Data and data modelling.
- Previous experience in management or leaderships roles is desirable
Knowledge:
- In-depth knowledge of statistical and data-mining techniques
- Strong knowledge of programming languages, with a focus on machine learning and advanced analytics (such as R, Python, and Scala)
- Experience working with large data sets and relational databases (Knowledge in SQL)
- A collaborative spirit and the ability to communicate complex ideas effectively to both colleagues and clients
- Excellent problem-solving skills and the ability to analyze issues, identify causes, and recommend solutions quickly.
- Knowledge transfer
Skills:
- Ability to interpret and apply best practice methods/processes
- Excellent innumeracy and analytical skills.
- Curious & Creative & Sceptical.
- Communicative & Collaborative.
- Management of external suppliers and software/hardware vendors
- Conflict handling and resolution skills
- Change management
- Highly developed communication and reporting skills (verbal and written) in both Arabic and English
- Ability to impart knowledge to others in a 1-2-1 and 1-2-many environment
Key Behaviours for Success:
- Analytical Thinking and Problem Solving
- Creative thinker
- Forward Planning
- Results Drive
- Concern for Standards/Efficiency
- Being Collaborative
- Tenacity, Resilience and Self-Management
Job Expires:27-Oct-2022
3.Financial Reporting & Budget Manager
Job Description:
- Department / Section: Finance – Financial Reporting and Budgeting
- Job Title:Financial Reporting & Budget Manager
- Reports To:Director Financial Controller
- Vacancy Type:Full Time Employee
Job Purpose:
Accountable to the Director Financial Controller for the:
- Preparation of the Financial reports and presentations and making sure that all the consolidated financial reports are done on time, accurate and comply with the standards and regulations
- Preparation of the consolidated forecasted financial reports for the Annual Budget and the quarterly forecast. (Budget Master)
Key tasks / Accountabilities:
- Managing the financial reporting process and Preparation of the monthly consolidated financial and statistical reports on time.
- Helping to develop and maintain Accounting policies.
- Leading Financial Reporting projects such as implementation of changes in accounting standards.
- Managing and controlling the chart of accounts and the mapping of the financial reports such as the financial position and the income statement.
- Ensure that all the sub-models from the ERP had been posted and transferred to the GL.
- Managing and making sure that all the requirements of group consolidated system are uploaded on time. Such as DTB-Customers Details-Headcount-Market Share- FA Details) and reconciled with the OPCO reports.
- Following up, controlling and reconciling the GL accounts.
- Managing the preparation of the annual budget and the quarterly forecasted financial reports.
- Responsible for the monitoring and controlling the Budget.
- Managing the relationship with an auditors (Internal, External).
- Managing and preparation ad hoc reports.
- Responsible for the security, confidentiality, and integrity of all information within his/her responsibilities in accordance with the company’s information security policies.
Typical Performance Measures:
- Deep knowledge of financial systems and procedures is mandatory.
- Knowledge of local country and international financial reporting standards and audit legislation is preferred.
- Understanding of management information systems.
- Understanding of the Sudan market and competitive environment.
- Relevant IT understanding
Skills:
- Consultancy skills.
- Numeracy.
- Communication and reporting skills (verbal and writing)
- Planning and organizing skills.
- Ability to build excellent relationships with key stakeholders.
- Analytical thinking.
- Influencing skills.
- Problem Solving Skills.
- Coaching skills.
What Do You Need to Qualify?
Qualifications / Experience:
- BSc Degree level in accounting.
- Relevant Professional Accounting qualification is preferred
- Minimum 5 years previous experience in accounting and financial reporting.
Key Behaviors for success:
- Team-worker.
- Effective and speedy decision making.
- Self – starter, able to use own initiative.
- Adherence to company policies and procedures and remains objective with local/cultural issues.
- Tenacity.
- Conceptual thinker.
- Analytical thinker.
- Concern for impact.
- Situational sensitive.
- Results focused.
- Seeks critical information.
Job Expires:27-Oct-2022
4.Fraud Management Specialist
Job Description:
- Department/Section:Revenue Assurance and Fraud Management
- Job Title:Fraud Management Specialist
- Reports to:Fraud Team Leader
- Vacancy Type:Full Time Employee
Job Purpose:
- To operate and maintain the fraud management tools and systems in order to prevent, detect and advise on the corrective measures of the fraud.
- To discover any misuse or violations through data analysis by investigating and identifying any unusual patterns and trends and recommend fraud prevention , new controls ,processes and system enhancements.
Key Tasks/Accountabilities:
1.FM systems and tools:
- Carry out the operation and maintenance of the FM systems and tools and perform the general administration measures such as Business Rules Administration, backup, etc. to achieve the required level of service.
- Investigate and follow up the detected issues and ensure proper resolution has been implemented.
2.FM policies and procedures:
- Follow all the operational procedures and instructions so that work is carried out in a controlled and consistent manner.
3.FM Reporting:
- Extract the require FM data from the data sources to report it to the team leader.
- Ensure the FM data are kept and backed up according to the company procedure.
4.FM knowledge:
- Maintain and improve knowledge of FM techniques to contribute to devising new or improved methods of working.
Main Activities:
- Fraud management specialist will utilize the FMS to detect technical fraud and related subscription or payment fraud or any fraud activities that may affect the distribution or business as whole.
- Understanding telecoms risks and processes to prevent fraudster
- To establish relationship with other relevant departments on cooperation against SIMBox.
- To be responsible for the daily monitoring of analytical tools used to capture fraud.
- Continuously work to understand and mitigate losses to ensure the highest level of loss avoidance and reduction.
What Do You Need to Qualify?
Qualifications/Experience:
- Bachelor’s Degree Specialization IT or Telecom or relevant field
- Relevant Experience Minimum 3 years.
- Knowledge of ICT systems (Big data, SQL Database, shell scripts (i.e Unix), billing and charging.)
- Superior software skills, especially in MS Excel, Power Bi, and Word.
Core competencies:
- Strong Analytical thinking and Problem solving.
- Practical knowledge of fraud observation and investigation techniques.
- Cooperation and teamwork.
- Strong verbal and written communications skills
Job Expires:27-Oct-2022
5.Purchasing Specialist
Job Description:
- Department/Section:Finance Division – Procurement &Logistics
- Job Title: Purchasing Specialist
- Reports to:Procurement Technical Team leader
- Vacancy Type:Full Time Employee
Job Purpose:
- Responsible for Accountable for effective Sourcing and Procurement of Technology Products & Services to ensure cost-effective, timely and quality delivery that meets Zain needs. Reporting to Procurement Technical Team leader
Key Tasks/Accountabilities:
1. Lead efforts to competitively Sourcing, Procuring and contracting to all Technological Products and Services for Zain Technology functions
2. Review and negotiate vendor contracts including but not limited to Technology equipment contracts, Technological professional service agreements, and purchase orders.
3. Responsible for Evaluation & Analysis of bid offers and recommend awards based on the right Zain criteria’s.
4. Responsible for supporting venders to solve their issues and assist vender management section in assuring the right practice of vender management
5. Responsible for maintaining the right Zain biding policies and procedures to ensure consistency, transparency and fairness
6. Ensures compliance with procedures developed as they relate to Sourcing Management, Vendors management, Contracts administration, and other contract related risk management and compliance issues.
7. Interface, communicate, and Liaise with Zain Technology associates in the performance of Zain’s approval matrix, and Procurement Policies & Procedures
8. Ensure appropriateness of contracts revisions to Zain’s approved contracting standards.
9. At the standards of Zain’s Procurement management, research, analyze, and track contractual financial obligations for accounting & financial purposes.
10. At the standards of Procurement management, research and analyze contractual performance issues.
11. Compile, summarize and analyze data and facts regarding operations and other legal and business information as needed.
12. Propose solutions to problems identified for discussion by Procurement management.
13. Maintain accurate procurement records that will create an easy to follow audit trail and make regular comparisons on prices, delivery times, quality and risks to improve efficiency and make recommendations for organizations to be added to or removed from Zain PSL.
14. Works closely with corporate contracts administration and technology vendors & contracts management
15. Serves as the point of contact for Technology users, Business users and Vendors/Suppliers.
16. Contribute appropriately to development of procurement planning process, providing input to procurement and tendering implications of proposed business change and growth.
17. Insure Zain’s compliance to the requirements of Regulatory and Information Security standards by procurement process
18. Responsible for implementing CFT with support to assure SLA/OLA compliance to business Requirements Fulfillment
19. Responsible for communicating with Zain Group procurement in accordance to Zain group Procurement governess.
20. Performs additional duties as assigned.
Typical Performance Measures:
- Quality of procurement process, including cost effective timely delivery
- Internal Users Satisfaction
- Quality of Documentation & records Tracking
- Team working
- Zain Procurement SLAs and KPIs i.e. Saving, Leadtime, Quality,… ect.
Dimensions:
- SCM ( Supply Chain Management )
- Accountable for effective execution of procurement and tendering activities
- Management of international supplier and contractor relationships
- Negotiate with suppliers, vendors and contractors in tender responses
- Drive and liaise the order management activities with finance and warehousing
What Do You Need to Qualify?
Qualifications/Experience:
- B.Sc. Degree in Telecommunication Engineering, Civil , IT, Electrical & Electronics Engineering or any relevant.
- Certified professional by ISM, CIPS is preferred or any other relevant institution.
- MBA is an advance
- 3 years previous experience in Supply Chain Management (SCM).
- Minimum of 1 year Proven Tracked record of Experience in Telecom industry
- Excellent English & Arabic Language
Knowledge:
- Knowledge of Regulator practices
- Knowledge of International trade Regulation & Process.
- Knowledge & understanding of key Supply chain processes
- Understanding of the Sudan market, Zain’s business strategy, goals and competitive environment
- Relevant Operator Network understanding.
Skills:
- Negotiation
- Communication
- Report Writing
- Planning and organizing
- Analytical Thinking
- Highly developed skills in use of relevant network packages including Excel. Word, PowerPoint Internet and Email etc.
- Highly developed skills in Oracle ERP Procurement Module
Key Behaviours for Success:
- Team-worker
- Effective Problem Solving & Decision Making
- Builds good working relationships quickly
- Initiator
- Attentive to details
- Adherence of company policies and procedures and remains objective with local/cultural issues.
- Supplier Relationship Management
- Customer Relationship Management
- Meticulous planning
Job Expires:27-Oct-2022
6.Business Intelligent Specialist
Job Description:
- Department/Section:Big Data and Analytics/BI
- Job Title:Business Intelligent Specialist
- Reports to:Business Intelligent Team leader
- Vacancy Type:Full Time Employee
Job Purpose:
- Deliver periodic and ad-hoc reports and analysis which help business in tracking their KPI’s and also help them to see the data in different perspective which help in decision making.
Key Tasks/Accountabilities:
- Develop and deliver periodic reports for different business department.
- Develop new data marts/models that serve different business area.
- Develop well defined business data model that meet all the business requirements.
- Doing quality check on the data and check it with the normal trend, and check it across with other teams like RA, Quality and DWH.
- Train the end user on the available self-service tools through conduction sessions and ensure they are utilizing the tool in the right way effectively.
- Work closely with Big Data and DWH team to ensure they implement the business rules in the existing data models, and they also capture all the data sources that need by business.
- Set a clear process to ensure the delivery of the reports, and also ensure it meet the agreed SLA.
- Ensure the process of work follow the standard process that sets by internal and external auditors.
Typical Performance Measures:
- Effective team key worker.
- Quality of relationships with internal customers.
- All defined reports/KPIs are available on time with completed data.
- Effectiveness of issue resolution/change control.
- Delivery of outcomes to agreed quality standards and deadlines
- Adaptability of work plans/resources in response to change
- Consistency and Quality of the existing reports and the ad-hoc reports.
- Responsible for company assets such as vehicles, IT equipment and PC’s
Dimensions:
- Reports to BI team leader.
- Responsible for company job related assets.
- Adhering to the standard Processes.
What Do You Need to Qualify?
Qualifications/Experience:
- BSC in Computer/IT or Computer science.
- Previous experience RDBM and SQL (Big Data is desirable).
- Data Modelling and statistic background desirable
- 2+years’s relevant working experience in telecom BI tools.
Knowledge:
- Good Knowledge with RDMS and SQL.
- Statistic knowledge is desirable.
- Understanding the standard Data model schemas (Star Schema).
- Familiar with different BI tools (OBIEE ,Tableau ,…etc.)
- A collaborative spirit and the ability to communicate complex ideas effectively to both colleagues and clients
- Excellent problem-solving skills and the ability to analyse issues, identify causes, and recommend solutions quickly.
Skills:
- Ability to interpret and apply best practice methods/processes
- Excellent innumeracy and analytical skills
- Management of external suppliers and software/hardware vendors
- Conflict handling and resolution skills
- Change management
- Highly developed communication and reporting skills (verbal and written) in both Arabic and English
- Ability to impart knowledge to others in a 1-2-1 and 1-2-many environment
Key Behaviours for Success:
- Analytical Thinking and Problem Solving
- Creative thinker
- Forward Planning
- Results Drive
- Concern for Standards/Efficiency
- Being Collaborative
- Tenacity, Resilience and Self Management
Job Expires:27-Oct-2022
7.Social Media Agent
Job Description:
- Sector:Corporate Communication
- Department/Section:Communication
- Job Title:Social Media Agen
- Reports to:Social Media Team Leader
- Vacancy Type:Full Time Employee
Job Purpose:
- Plan, implement and oversee all aspects of Zain’s social media to improve competitive position and enhance brand visibility, customer awareness, company reputation and image in the society.
Key Tasks/Accountabilities:
1- Responsible of accurate, quality response to Fans quires on different platforms.
2-Execute a social media editorial calendar and social media content strategy.
3-Execute social media marketing campaigns, programs and promotions.
4- Daily management of social media platforms by writing and editing compelling social media content with the purpose of promoting engagement.
5- Report on performance metrics for all active social platforms daily, weekly and monthly.
6- able to report on competitor’s metrics for all active social platforms daily, weekly and monthly.
7-Establish relationships with online communities by identifying key influencers and communities that fit the company’s online strategy.
8- Drive website traffic via social media and build engagement.
9-Monitor and participate in online conversations via posts to build brand visibility and thoughts Relationship /exchange.
10- Monitor and analyze social media engagement metrics, such as new user growth, fan likes, comments and shares, and prepare weekly and monthly statistical report accordingly.
11- Escalate more involved issues to the appropriate channels.
12- Convey to and share views /comments in social media with regards to customer experiences with all concern parties.
13- Identify and escalate situations requiring urgent attention.
14- Maintain a meaningful relationship with other departments.
15-Maintain current news/press releases/blogs sections on brand websites.
16- Media Crisis Management.
17- Coordinate with the website team and act as PR reference with regard to press releases and announcements.
18-Undertake any additional relevant tasks/activities as delegated by the line manager.
Typical Performance Measures:
- Quality of administrative support.
- Quality of presentation.
- Support activities to assist in the achievement of the overall communications department.
- Effectiveness of relationships with online communities.
- Development of comprehensive monthly social media calendar.
- Meet required number of monthly additions to social media platforms.
Dimensions:
- One year of progressive relevant experience.
- Administrative support in the development of the annual social media plan.
- General administrative duties.
What Do You Need to Qualify?
Qualifications/Experience:
- Educated to degree level.
- Relevant professional experience is required.
- Social media management experience is preferred.
- Ability to communicate in Arabic and English is preferred.
Knowledge:
- Understanding of all elements of the corporate communication.
- Understanding of social media goals and objectives.
- In-depth understanding of the Sudan market and Zain business strategy, goals and competitive environment.
- In depth understanding of administrative policies, methods and procedures.
- Knowledge of current best practices in PR channels, methods and approaches.
Skills:
- Highly developed communication and reporting skills (verbal and written).
- Planning and organizing Skills.
- Highly developed skills in use of relevant IT packages including MS Office applications.
- Ability to build excellent relationships with key stakeholders.
- Ability to provide with decent expressions.
- Stress tolerance.
- In-depth knowledge and understanding of Social Media platforms and their respective participants and how each platform can be deployed in different scenarios.
- Makes evident good technical understanding and can pick up new tools quickly
Key Behaviours for Success:
- Creativity
- Analytical thinking and problem solving capability.
- Concern for impact
- Demonstrating willingness to work with others.
- Organised
Job Expires:27-Oct-2022
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